Support

Help, without the ticket black-hole.

Onboarding help, billing answers and product guidance — from the team building NexusIQ.

Frequently asked

How do I add my second company?

Settings → Companies → Add company. Each company keeps a fully separate dataset — toggle between them from the company switcher in the top bar.

Can the two companies transact with each other?

Not in Essential — companies are siloed by design. Intercompany loans, charges and auto-matching arrive with Growth Edition.

How do I pay with a naira card?

Choose any plan at checkout and pay with your Verve, Mastercard or Visa naira card. Billing is in USD; your bank converts at its rate. International cards are charged in USD directly.

Do I upload a chart of accounts?

No. NexusIQ preinstalls 71 locked foundational accounts; pick your industry pack (SaaS, Retail, Manufacturing or Professional Services) during onboarding and the rest installs itself. Using products, fixed assets, loans and payroll creates more automatically. CSV import is for journals and bank statements — never for the chart itself.

How do I import my existing books?

Bulk-import journals from CSV with validation and error reports, download the CSV template to match the format, import bank statements from CSV with auto-matching, and bring opening balances forward. Charter subscribers get hands-on import help.

What if my journal entry doesn't balance?

It can't post until debits equal credits. NexusIQ flags the difference live and suggests a one-click auto-balance fill on the last line.

Can NexusIQ track my loans?

Yes — register each facility and NexusIQ builds the full amortization schedule, including interest-only moratorium phases, maturity buckets, 90-day payment forecasts and true interest cost per facility.

Does everything post to the general ledger?

Yes. Sales, purchasing, payroll runs, depreciation, loan amortization and stock movements all post to the GL as auditable entries — nothing lives in a disconnected side-table.

Is my financial data safe?

Each company's dataset is isolated with role-based access, encrypted in transit and at rest, with full audit trails on every transaction. Your data is never sold or used for advertising.

How do I cancel or export?

Settings → Subscription → Cancel (two clicks). Export your chart of accounts, transactions and reports any time — including during trial.

Still stuck? Talk to a human.

Email support@starkeiq.com — median first response under one business day for subscribers.

We reply within one business day.